Shipping and Delivery Policy: Last Updated: 21 May 2021
We thank you for your business at www.edumart.net.in
The following are the terms and conditions that constitute our shipping and Delivery
Shipping and Delivery Policy for International Customers (Customers outside India)
Processing Time:
All Orders are processed within 5-6 Business Days, No orders will be shipped or delivered on weekends and holidays of any kind (Public/Regional)
No shipping or delivery will take place in case of lockdown, curfew etc or if we are experiencing high call volume shipping/delivery may be delayed however all efforts will be made to get you the delivery as soon as possible
If there will be a significant delay due to unforeseen circumstances, we shall contact you over email and through phone call.
Shipping or Delivery Charges
All shipping and/or Delivery Charges are to be paid by you at checkout page.
Following are the charges in general
Standard Method: 3-5 Business Days Free
Urgent Method: 2 Business Days USD 13.15 or equaling to INR
Overnight Delivery*: 1-2 Business Days USD 21.45 or equaling to INR
* Overnight delivery is only available for orders with delivery pin codes of major Cities in India
Note: Delivery delays can occasionally occur due to high demand of shipping organization for example during major Festivals
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
www.edumart.net.in is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
www.edumart.net.in is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Shipment to P.O. boxes or APO/FPO addresses
www.edumart.net.in ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses
Shipping and Delivery Policy for Domestic Customers (Customers withing India)
We currently make all shipping outside our home country
Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@edumart.net.in to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address
EduMart
Attn: Returns
RMA # (please mention your order number here)
A1C, Ground Floor, Sector 16,
Noida, Uttar Pradesh 201301
India
Please note: You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refund Policy
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least thirty (30) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note: Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: info@edumart.net.in
Cancellation Policy
If you want to cancel the order after the product has been shipped, you need to speak to EduMart customer care and make a request to cancel the order. After the order has been cancelled, the money will be refunded to debit card, credit card, or internet banking account (whichever mode you have used for payment).
